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Returns and Exchanges
This policy applies to products purchased from the website hardyakka.co.nz for delivery within New Zealand.
WHAT IS THE HARD YAKKA RETURNS POLICY?
We will accept returns for exchange or refund, for change of mind on products purchased online within 30 days from date of receipt (unworn and in original packaging), or if faulty Hard Yakka NZ will organize a courier to collect the parcel.
HOW CAN I REQUEST A RETURN, EXCHANGE OR REFUND?
You can create a new return request using our easy online returns system. All you need is your order number and email address with which you placed the order, which can be found in your order confirmation email.
WHAT HAPPENS IF MY PRODUCT IS FAULTY?
Hard Yakka takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. You can create a new return request for faulty items using our easy online returns system (outlined above). In instances where your order was placed more than 30 days ago, please contact our Customer Service (between 8am and 5pm Monday to Friday) who will advise and assist with the returns process. Hard Yakka will ensure all costs associated with returned goods, including delivery, is at no expense to you.
WHAT ARE MY OPTIONS WHEN I RETURN AN ITEM?
Whether your item was faulty or you've just changed your mind, Hard Yakka provides three returns options:
1. Exchange for an alternate size/colour (subject to stock availability)
2. Store Credit to your Hard Yakka online account (for customers with a Hard Yakka member account)
3. Refund to your original method of payment (e.g. Credit Cardl)
On occasion, your requested replacement item may have sold out by the time your product is posted and received by Hard Yakka. If your replacement is not available, your online account or account with which you paid (e.g. credit card, PayPal) will be refunded.
HOW LONG WILL IT TAKE TO RECEIVE A REFUND?
Sometimes packages can take a little while to get back to us, so please allow up to 30 days for us to process your return from the time you send your gear. We'll be doing our best to refund/credit your account as soon as the package is in our hands.
WHAT WILL HAPPEN IF I RETURN AN ITEM PURCHASED WITH A GIFT VOUCHER?
If any product purchased with a Gift Voucher is returned for a refund, the refund amount will be automatically credited to the original Gift Voucher.
WHO GETS REFUNDED IF I RETURN A GIFT?
The refund will be credited to the original card or account used to purchase the gift.
HOW DO I CONTACT THE CUSTOMER SERVICE TEAM?
The Customer Service team operates on Monday to Friday (excluding National public holidays) from 8am until 5pm.
Please call 0800 755 000 (from New Zealand only), or you can contact us via email at firstname.lastname@example.org.